Strategy and operations leader with 10+ years building scalable systems at Mayo Clinic, REI, and Microsoft. I make things run better — the kind of better that's invisible when it works.
UX design taught me to think about humans before systems. Research gave me rigor. Operations gave me range. Every role I've held informed the next — and the pattern is always the same: find the mess, make it work.
The throughline in every role, regardless of title.
Business and process design, cross-functional leadership, and Prosci-certified change management. Rolling something out is rarely the hard part. Getting it to land without breaking what already works is.
Not the hype. The infrastructure that makes AI actually work.
Governance models, rollout strategy, and literacy programs. The infrastructure that turns AI from a slide into a workflow people use.
Tools, governance, and the workflow that keeps teams focused on the work.
Tool strategy, governance, research infrastructure, and the intake and workflow design that keeps design teams focused on designing instead of logistics.
Turning ambiguous problems into shipped products.
Roadmap ownership, stakeholder alignment, and cross-functional delivery. Whether it's an enterprise AI agent, a knowledge platform, or a SaaS pilot.
Featured from 10+ years of making things run.
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Small synagogues run on the dedication of a handful of people managing membership, lifecycle events, and finances — usually across a patchwork of outdated tools. Community management software for small Reform congregations: accessible, affordable, designed by someone who actually talked to the people who'd use it.
Built a /build-log slash command so shipping updates write themselves.
Built and deployed Expeditionary Studies microsite. SEO infrastructure via Claude Code.
Redesigned personal site architecture. Replaced case studies with proof wall and build log.
Systematized AI dev workflow across five tools: Notion → Linear → Claude Code → GitHub → Vercel.
Whether you've got a problem without a name yet, want to talk shop about AI and ops, or just want to see if we think alike — I'm up for it.